Returns & Exchanges

Coava Coffee Roasters is dedicated to providing the highest quality beans and equipment; if you are not completely satisfied with your purchase, we offer returns on non-perishable items within 30 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at info@coavacoffee.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure that coffee brewing equipment and merchandise are in their original, unused packaging to be eligible for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the items back to our Portland roasting facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.