Frequently Asked Questions
Everything you need to know about your Coava coffee experience.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our coffee to order Monday through Friday. Most orders ship within 24 to 48 hours of roasting via USPS or UPS.
Do you offer international shipping?
Yes, we ship our specialty beans worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
Can I manage or cancel my coffee subscription?
Absolutely. You can log into your account at any time to adjust your delivery frequency, swap coffee selections, pause, or cancel your subscription with no hidden fees.
What is your return policy for coffee and brewing gear?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an issue with your order, please contact us. Unused brewing equipment can be returned within 30 days of purchase.
Do you provide grinding services for online orders?
We recommend purchasing whole bean coffee for the best flavor profile. However, we can grind your coffee for drip, espresso, or French press upon request during the checkout process.
Is your coffee ethically sourced?
Yes, we practice direct trade. We build long-term partnerships with individual farmers and producers to ensure they receive premium prices that exceed fair trade standards.